Parent inquiry desk

Parents message a tutoring centre in the evening, after homework has gone badly, and want to know three things: can you help, when, and how much.

This template answers all three straight away. It asks the child's year group and the subject, explains how the assessment works and what the sessions cost, and books the assessment — without ever commenting on the child. Anything about a diagnosis, a special educational need or a school dispute goes to the centre's coordinator, who is the only person qualified to have that conversation.