Connect the client's Facebook

If your client has an active Facebook Page — Messenger inquiries, comments under posts, ads that open Messenger — connect it alongside Instagram. It takes a minute or two, and once the client has let you into their business, you do it yourself.

Before you click Connect

• Get into the client's business first. Access to the client's Facebook Page is part of the same onboarding package as everything else — the client invites your agency into their business, and from then on you connect and manage the channel yourself. Collect it once, with the rest of the access checklist, via partner access.
• You need Admin or Editor in the client's company in Chatfuel.
• You need admin access to the Page in Facebook. Facebook only lists Pages your account administers; if the Page is missing from the list, the access hasn't been granted yet.
• A Facebook login for Instagram or WhatsApp doesn't connect the Page. Even if you already authorized with Facebook to connect the client's Instagram, the Facebook channel is a separate connection in Settings → Facebook. Each bot connects one Page.

Note: connecting Facebook is one of the few steps the AI Co-Worker won't complete for you — it requires authorizing with Facebook. It can take you straight to the right screen, though: just ask.

Connecting the Page

1. Open the Facebook settings. In the client's company, go to Settings → Facebook and click Connect Facebook.
2. Log in. If no active session is found, a login screen appears — sign in using the access the client granted you.
3. Allow access. Approve Chatfuel's access to Pages and ad accounts — the ad-account access is what lets Chatfuel attribute leads from the client's ads that click to Messenger.
4. Pick the Page. In Choose a Facebook Page, select the client's Page and click Connect Page.
5. Confirm it's connected. Done — the Page now shows under Settings → Facebook. From here, turn on the sources the client needs.

If Facebook "goes silent"

Facebook connections occasionally drop. If the AI stops answering Messenger or comments, check this before anything else: Settings → Facebook — reconnect the Page. If the login popup doesn't open at all, a VPN or ad blocker is blocking Facebook; disable it and retry.