Why the Mobile App Doesn't Show My Account

If you installed the Chatfuel mobile app, logged in, and it looks like you're starting from scratch — your existing account data is missing, no conversations, no settings — the most likely reason is that you have a Legacy account, not a Panel account.

Why this happens

The Chatfuel mobile app only works with the current platform (Panel). If your account was created on Chatfuel Legacy, it is a separate account from Panel and the mobile app cannot access it.

When you open the app and sign in, it connects to the Panel platform. If you've never set up a Panel account, the app creates a new empty one — which is why it looks like you're starting from scratch.

How to confirm this is your situation

• Open Chatfuel in a web browser. If you see a drag-and-drop flow builder with blocks, you're on Legacy.
• If the web version shows your data but the mobile app doesn't, that confirms your web account is Legacy and the app is looking at Panel.

What to do

You have two options:

1. Set up a Panel account. You can test the new platform with a 7-day free trial without affecting your Legacy bots. Once your Panel account is active, the mobile app will show all your Panel data.
2. Continue using Legacy via web only. Legacy accounts are fully functional in the browser — just not supported by the mobile app.

Can I use the mobile app with my Legacy account?

No. The mobile app is built exclusively for the current Panel platform. There are no plans to add Legacy support to the app.