How to change the widget icon

You can customize the icon (logo) that appears inside the chat when the widget is open, but the closed widget button always uses the default Chatfuel icon — this cannot be changed.

What you can customize

When a visitor opens the chat widget, they see your business icon in the chat header. To change it:

1. Go to Settings > Website.
2. Upload your company logo or icon in the appearance section.
3. Save the changes.

This icon represents your business inside the conversation and helps visitors recognize who they're chatting with.

What you cannot customize

The small chat button that appears in the corner of your website (the closed/minimized widget) always displays the default Chatfuel icon. There is currently no option to replace it with a custom image or your own logo.

This applies to all plans — the closed widget icon is the same for everyone.