Messaging rules for TikTok

To prevent spam, TikTok has specific messaging limits and delivery rules. These rules apply to TikTok only.

Regional restrictions

US accounts: If your TikTok account was signed up in the United States, you cannot connect it to Chatfuel.

EU accounts: If a contact has a TikTok account from the EU, their messages will not appear in Leads, Contacts, or Chats.

Direct messages

When a contact sends you a direct message:

• You can send up to 10 messages within a 48-hour window
• The 48-hour window resets each time the contact replies
• Once the window closes, no messages can be sent until the contact messages you again

Comments

When a contact leaves a comment on your TikTok content:

• You cannot send a direct message to them if they have never texted you in direct messages
• No messaging window opens from public comments
• The contact must send you a direct message first to enable any communication in direct messages

In other words, you can only message contacts who have messaged you in the last 48 hours.

Voice messages

If a contact sends a voice message:

• Voice messages are not supported inside Chats tab
• Fuely AI cannot reply to voice messages — see how AI works with voice messages for details on supported platforms