---
title: "TikTok Automations"
description: "Automations control where Fuely AI talks to your customers on TikTok and how it behaves in each place."
canonical_url: https://chatfuel.com/docs/tiktok/tiktok-tasks
markdown_url: https://chatfuel.com/docs/tiktok/tiktok-tasks.md
last_updated: 2026-09-08
lang: en
site: https://chatfuel.com/docs
llms_txt: https://chatfuel.com/llms.txt
---

# TikTok Automations

Automations control where Fuely AI talks to your customers on TikTok and how it behaves in each place.

[Automations](https://chatfuel.com/docs/ai-features/automations) control where [Fuely AI](https://chatfuel.com/docs/ai-features/what-is-fuely-ai) talks to your customers on TikTok and how it behaves in each place. (If you're looking for what used to be called TikTok tasks — they became automations.)

TikTok has three sources, each with its own automation:

* **Direct messages** — Fuely AI answers people who DM your account.
* **Comments** — Fuely AI [replies publicly under comments on your videos](https://chatfuel.com/docs/tiktok/tiktok-comment-autoreply).
* **Ads that click to TikTok** — Fuely AI picks up conversations that start from your TikTok ads.

Each source has a **base automation**, and every base starts off — turning AI on for a source means enabling its automation. Want AI in DMs but not under comments? Enable one and leave the other off.

## Set it up in Automations [#set-it-up-in-automations]

1. Go to **Fuely AI** → **Automations**.
2. Under **TikTok**, open the source you want — direct messages, comments, or ads.
3. Turn the automation on. Use **Additional instructions** to tell Fuely AI how to talk: your tone, your goal (drive DMs, answer questions, share links), examples of good replies.
4. [Test it](https://chatfuel.com/docs/ai-features/how-to-test-your-automation) in the **Test chat** sidebar, or send a real DM and leave a comment on one of your videos.

## Or ask the AI Co-Worker [#or-ask-the-ai-co-worker]

Tell it what you want in chat:

*"Turn on AI for my TikTok DMs and reply to comments under my videos"*

It applies the change and confirms what it set.

## Custom automations for comments and ads [#custom-automations-for-comments-and-ads]

On the comments and ads sources you can add [custom automations](https://chatfuel.com/docs/ai-features/how-to-create-a-custom-automation) — named rules triggered by keywords, so specific words get a specific response while the base automation handles everything else. A comment rule's answer is its **Public reply**, posted under the comment.

> **Note:** TikTok comment automations have a **Public reply** only. Unlike Instagram and Facebook, there is no private-reply setting, because TikTok [doesn't allow sending a DM based on a comment](https://chatfuel.com/docs/tiktok/can-i-send-dm-after-tiktok-comment).

When several rules could answer the same comment, [a priority order decides which one replies](https://chatfuel.com/docs/ai-features/which-automation-replies-to-a-message-or-comment).

## Managing your chats [#managing-your-chats]

When someone comments, you'll see your public reply in the **Chats** tab, so all your TikTok interactions stay in one place.

### Contact properties [#contact-properties]

Contacts created from TikTok automations include properties that show where they came from:

| Contact action            | Value in the **Original source** / **Last source** property |
| ------------------------- | ----------------------------------------------------------- |
| Messages in TikTok direct | TikTok direct                                               |
| Comments from videos      | TikTok comment                                              |

## Important notes [#important-notes]

Here are some restrictions that might affect how your automations work.

### Messaging limits [#messaging-limits]

TikTok has strict messaging rules that differ from other platforms:

* **Comments only** — you cannot DM someone based on their comment alone; they must message you first.
* **48-hour window** — once someone DMs you, you have 48 hours to send up to 10 messages.
* **Window resets** — the 48-hour timer restarts each time they reply to you.

### Regional restrictions [#regional-restrictions]

US TikTok accounts cannot [connect to Chatfuel](https://chatfuel.com/docs/tiktok/connect-your-tiktok-account), and EU contacts won't appear in your dashboard.

For full details, check out our [messaging rules for TikTok](https://chatfuel.com/docs/tiktok/messaging-rules-for-tiktok).