---
title: "Messaging rules for TikTok"
description: "To prevent spam, TikTok has specific messaging limits and delivery rules."
canonical_url: https://chatfuel.com/docs/tiktok/messaging-rules-for-tiktok
markdown_url: https://chatfuel.com/docs/tiktok/messaging-rules-for-tiktok.md
last_updated: 2026-03-02
lang: en
site: https://chatfuel.com/docs
llms_txt: https://chatfuel.com/llms.txt
---

# Messaging rules for TikTok

To prevent spam, TikTok has specific messaging limits and delivery rules.

To prevent spam, TikTok has specific messaging limits and delivery rules. **These rules apply to TikTok only.**

## Regional restrictions [#regional-restrictions]

**US accounts**: If your TikTok account was signed up in the United States, you cannot [connect it to Chatfuel](https://chatfuel.com/docs/tiktok/connect-your-tiktok-account).

**EU accounts**: If a contact has a TikTok account from the EU, their messages will not appear in [Leads](https://chatfuel.com/docs/leads/leads), Contacts, or Chats.

## Direct messages [#direct-messages]

When a contact sends you a direct message:

* **You can send up to 10 messages** within a 48-hour window
* **The 48-hour window resets** each time the contact replies
* Once the window closes, no messages can be sent until the contact messages you again

## Comments [#comments]

When a contact leaves a comment on your TikTok content:

* **You cannot send a direct message to them** if they have never texted you in direct messages
* **No messaging window opens** from public comments
* **The contact must send you a direct message first** to enable any communication in direct messages

In other words, you can only message contacts who have messaged you in the last 48 hours.

## Voice messages [#voice-messages]

If a contact sends a voice message:

* **Voice messages are not supported** inside Chats tab
* **Fuely AI cannot reply** to voice messages — see [how AI works with voice messages](https://chatfuel.com/docs/ai-features/how-ai-works-with-voice-messages) for details on supported platforms