---
title: "How Long Does Chatfuel Keep My Data?"
description: "Chatfuel retains different types of data for different periods, depending on the data category, legal requirements, and your workspace settings."
canonical_url: https://chatfuel.com/docs/security/how-long-does-chatfuel-keep-my-data
markdown_url: https://chatfuel.com/docs/security/how-long-does-chatfuel-keep-my-data.md
last_updated: 2026-09-09
lang: en
site: https://chatfuel.com/docs
llms_txt: https://chatfuel.com/llms.txt
---

# How Long Does Chatfuel Keep My Data?

Chatfuel retains different types of data for different periods, depending on the data category, legal requirements, and your workspace settings.

## Overview [#overview]

Chatfuel retains different types of data for different periods, depending on the data category, legal requirements, and your workspace settings. Here's a breakdown of what we keep and for how long.

***

## Retention Periods [#retention-periods]

| Data Type                                                    | Retention Period                                                                                |
| ------------------------------------------------------------ | ----------------------------------------------------------------------------------------------- |
| **Conversation content** (messages, metadata)                | 6 months by default. Configurable per workspace between 1 and 6 months                          |
| **Contacts and leads**                                       | While workspace is active. Inactive records auto-archived after 6 months, deleted 90 days later |
| **Account data** (workspace name, plan, billing contacts)    | Life of contract + 12 months                                                                    |
| **User identity and auth** (name, email, role)               | Life of account + 12 months                                                                     |
| **Configuration and automation** (flows, bots, integrations) | While workspace is active + 90 days after account deletion (grace period)                       |
| **Audit and operational logs**                               | 6 months                                                                                        |
| **Billing and finance** (invoices, payments)                 | 7 years (accounting and tax obligations)                                                        |

***

## Automatic Deletion [#automatic-deletion]

Chatfuel automatically handles data cleanup:

* Conversation content older than your workspace retention setting is **hard-deleted in daily rolling jobs**
* Inactive contact profiles are **auto-archived after 6 months** and permanently deleted 90 days later (unless reactivated)
* Orphaned media references are purged within 7 days

***

## What Happens When You Delete Your Account [#what-happens-when-you-delete-your-account]

1. **Verification** — we confirm you're the workspace owner or authorized admin
2. **Soft lock** — access and billing suspended immediately
3. **Grace period** — 30 days to reactivate and export your data
4. **Hard deletion** — after day 30, production data is purged within 7 days
5. **Backups** — residual backup copies expire within the standard 35-day backup retention window
6. **Subprocessors** — deletion requests are propagated to all third-party services
7. **Confirmation** — we provide a deletion confirmation upon completion

***

## Backups [#backups]

* Encrypted backups run daily with a 35-day rolling retention
* Point-in-time recovery available for up to 7 days
* Backups are for disaster recovery only — they cannot be used to retrieve selectively deleted items

***

## Special Requirements [#special-requirements]

Healthcare providers in Colombia should note that medical record retention requirements (15 years) may supersede platform defaults. Chatfuel supports extended retention configurations to meet regulatory obligations.