---
title: "How Is My Data Protected?"
description: "Chatfuel takes data protection seriously. We use enterprise-grade encryption, host on certified cloud infrastructure, and maintain comprehensive technical…"
canonical_url: https://chatfuel.com/docs/security/how-is-my-data-protected
markdown_url: https://chatfuel.com/docs/security/how-is-my-data-protected.md
last_updated: 2026-09-09
lang: en
site: https://chatfuel.com/docs
llms_txt: https://chatfuel.com/llms.txt
---

# How Is My Data Protected?

Chatfuel takes data protection seriously. We use enterprise-grade encryption, host on certified cloud infrastructure, and maintain comprehensive technical…

## Overview [#overview]

Chatfuel takes data protection seriously. We use enterprise-grade encryption, host on certified cloud infrastructure, and maintain comprehensive technical controls to keep your data safe.

***

## Encryption [#encryption]

All data is encrypted both in transit and at rest:

* **In transit:** TLS 1.2+ encryption on all connections between your browser, our servers, and third-party services. Public endpoints use TLS 1.3.
* **At rest:** AES-256 encryption for all stored data — one of the strongest encryption standards available.

***

## Cloud Infrastructure [#cloud-infrastructure]

Our platform runs on certified cloud providers:

* **Google Cloud Platform** (US Oregon) — ISO 27001, SOC 2 Type II, HIPAA-eligible
* **Microsoft Azure** (US Virginia) — ISO 27001, SOC 2 Type II, HIPAA-compliant

Both providers maintain comprehensive physical security, redundancy, and compliance programs.

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## Technical Safeguards [#technical-safeguards]

We implement multiple layers of protection:

* **Role-Based Access Control (RBAC)** — employees only access what they need for their job
* **Multi-Factor Authentication (MFA)** — required for all administrative access to production systems
* **Unique User Identification** — every action is logged and traceable
* **Network Protection** — firewalls, DDoS protection via Cloudflare, network segmentation between environments
* **Intrusion Detection** — continuous monitoring for threats and anomalies
* **Vulnerability Scanning** — regular automated security assessments
* **Input Validation** — protection against OWASP Top 10 vulnerabilities (SQL injection, XSS, etc.)

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## Continuous Monitoring [#continuous-monitoring]

Our security and engineering teams monitor systems 24/7. We use automated detectors that trigger alerts within 5 minutes of any anomaly, and we conduct regular penetration testing to proactively identify weaknesses.

***

## Application Security [#application-security]

Security is built into our development process:

* Mandatory code reviews with security focus
* Automated dependency scanning and patching
* Branch protection and CI/CD security checks
* Secure API design with authentication, authorization, and rate limiting