---
title: "Connect the client's Instagram"
description: "If your client runs Instagram ads or gets any real DM volume, Instagram is the second channel to connect after WhatsApp."
canonical_url: https://chatfuel.com/docs/for-agencies/connect-the-clients-instagram
markdown_url: https://chatfuel.com/docs/for-agencies/connect-the-clients-instagram.md
last_updated: 2026-08-12
lang: en
site: https://chatfuel.com/docs
llms_txt: https://chatfuel.com/llms.txt
---

# Connect the client's Instagram

If your client runs Instagram ads or gets any real DM volume, Instagram is the second channel to connect after WhatsApp.

If your client runs Instagram ads or gets any real DM volume, Instagram is the second channel to connect after [WhatsApp](https://chatfuel.com/docs/for-agencies/connect-the-clients-whatsapp). It's also the easiest one in the lineup: most steps are automatic, the whole thing takes a minute or two, and once the client has let you into their business, you do it yourself — no need to get them on a call.

## Before you click Connect [#before-you-click-connect]

* **Get into the client's business first.** Access to the client's Instagram is part of the same onboarding package as everything else — the client invites your agency into their business, and from then on you connect and manage the channel yourself. Collect it once, with [the rest of the access checklist](https://chatfuel.com/docs/for-agencies/what-to-ask-the-client-for), via [partner access](https://chatfuel.com/docs/for-agencies/meta-partner-access).
* **You need Admin or Editor** in the client's company in Chatfuel.
* **The client's Instagram must be a professional account** — business or creator. If it's still personal, don't worry: the connection flow will prompt the switch and walk through it. Switching doesn't touch content or followers.

> **Note:** connecting Instagram is one of the few steps the AI Co-Worker won't complete for you — it requires authorizing with Instagram. It can take you straight to the right screen, though: just ask.

## Connecting the account [#connecting-the-account]

1. **Open the Instagram settings.** In the client's company, go to **Settings → Instagram** and click **Connect Instagram**.
2. **Log in.** If no active session is found, a login screen appears — sign in using the access the client granted you.
3. **Switch to professional if prompted.** If the account is still personal, the flow asks to switch. Follow the prompts — business or creator, activity category — until the "Your account is ready" screen, then click **Done**.
4. **Allow access.** Click **Allow** to give Chatfuel access to the account's messages.
5. **Confirm it's connected.** Done — the account now shows under **Settings → Instagram**. Total time: one to two minutes.

## If Instagram "goes silent" [#if-instagram-goes-silent]

Instagram connections occasionally drop. If the AI stops answering DMs, check this before anything else: **Settings → Instagram → Reconnect**. It fixes the most common failure in one click.