---
title: "Can I Sync My Catalog with Facebook or Instagram Shops?"
description: "No, Chatfuel does not sync with Facebook Shops, Instagram Shops, or Meta Commerce Manager catalogs."
canonical_url: https://chatfuel.com/docs/catalog/can-i-sync-catalog-with-facebook-or-instagram-shops
markdown_url: https://chatfuel.com/docs/catalog/can-i-sync-catalog-with-facebook-or-instagram-shops.md
last_updated: 2026-09-08
lang: en
site: https://chatfuel.com/docs
llms_txt: https://chatfuel.com/llms.txt
---

# Can I Sync My Catalog with Facebook or Instagram Shops?

No, Chatfuel does not sync with Facebook Shops, Instagram Shops, or Meta Commerce Manager catalogs.

No, Chatfuel does not sync with Facebook Shops, Instagram Shops, or Meta Commerce Manager catalogs. There is no way to import products from these platforms into Chatfuel, and Chatfuel's catalog cannot be exported or connected to them.

## Why it doesn't sync [#why-it-doesnt-sync]

Facebook and Instagram Shops are designed for browsing and checkout within Meta's own apps. Chatfuel's catalog serves a different purpose — it gives the AI the product and service information it needs to answer customer questions in chat. These are two separate systems with no integration between them.

## What to do instead [#what-to-do-instead]

Use Chatfuel's built-in Catalog to add your products and services directly:

1. Go to **Knowledge Base** → **Catalog**.
2. Click **Add item**.
3. Fill in the product or service name, description (include sizes, measurements, and prices), and optionally [attach photos](https://chatfuel.com/docs/catalog/how-to-attach-photos-to-services-or-products).
4. Save and repeat for each item.

Once your items are in the Catalog, the AI will automatically use them to answer customer questions about your products, pricing, and availability — across all connected channels including [Instagram](https://chatfuel.com/docs/instagram/how-to-activate-ai-in-instagram), [Facebook Messenger](https://chatfuel.com/docs/facebook/how-to-activate-ai-in-facebook), and [WhatsApp](https://chatfuel.com/docs/whatsapp/how-to-activate-ai-in-whatsapp).

## If you have many products [#if-you-have-many-products]

There is currently no bulk import option — items must be [added one by one](https://chatfuel.com/docs/catalog/can-i-upload-a-price-list). If you have a large product catalog in your Facebook or Instagram shop, you will need to re-enter the key items manually into Chatfuel's Catalog.

Focus on the products customers ask about most often. You don't need to copy your entire shop — just the items the AI should be able to discuss in chat.