---
title: "Pricing FAQ"
description: "Answers to the most common questions about Chatfuel pricing: what the plan includes, how the wallet and credits work, trials, invoices and cancellations."
canonical_url: https://chatfuel.com/docs/billing/pricing-faq
markdown_url: https://chatfuel.com/docs/billing/pricing-faq.md
last_updated: 2026-09-09
lang: en
site: https://chatfuel.com/docs
llms_txt: https://chatfuel.com/llms.txt
---

# Pricing FAQ

Answers to the most common questions about Chatfuel pricing: what the plan includes, how the wallet and credits work, trials, invoices and cancellations.

## Plans are linked to companies [#plans-are-linked-to-companies]

* Your plan is directly linked to a specific company.

## Billing cycle [#billing-cycle]

* Your billing cycle starts on the day you purchase or upgrade your [plan](https://chatfuel.com/docs/billing/chatfuel-plans-and-pricing).
* We'll charge your card automatically on the same day each month (for monthly plans) or year (for annual plans).

## Managing your plan [#managing-your-plan]

* You can manage your plan anytime under `Billing`.

## Canceling [#canceling]

* You can [cancel your subscription](https://chatfuel.com/docs/billing/how-to-cancel-subscription-or-trial) at any time in `Billing`.
* If you cancel, you'll still have access to your current plan until the end of your billing cycle.

## Refunds [#refunds]

* Just bought a plan? Contact us right away for a full refund.
* Want to downgrade after using Chatfuel? Contact us within 3 days (monthly) or 30 days (annual) of your invoice.