---
title: "How to Set Up Follow-Ups"
description: "Fuely AI can automatically send follow-up messages to clients who haven't responded."
canonical_url: https://chatfuel.com/docs/ai-features/how-to-set-up-follow-ups
markdown_url: https://chatfuel.com/docs/ai-features/how-to-set-up-follow-ups.md
last_updated: 2026-08-12
lang: en
site: https://chatfuel.com/docs
llms_txt: https://chatfuel.com/llms.txt
---

# How to Set Up Follow-Ups

Fuely AI can automatically send follow-up messages to clients who haven't responded.

Fuely AI can automatically send follow-up messages to clients who haven't responded. This keeps conversations moving without you having to remember to check back manually.

Follow-ups are a setting on each [automation](https://chatfuel.com/docs/ai-features/automations): enable them everywhere at once on **Main bot**, or only for some sources — say, Instagram DMs but not comments. You can also adjust the follow-up message prompt per automation, so ad leads and regular DMs get nudged differently.

## Set it up in Automations [#set-it-up-in-automations]

1. Go to **Fuely AI** → **Automations**.
2. Open the automation for the channel or post you want (or **Main bot** to change it everywhere).
3. Open the **Follow-ups** setting and turn it on.
4. Optionally, edit the follow-up message prompt to shape what the reminder says.

Like every automation setting, Follow-ups is inherited from Main bot unless you override it — so a source you don't touch keeps following Main bot's behavior.

Once enabled, Fuely AI will automatically follow up with clients who stop responding, helping you re-engage leads and close more conversations. To reach contacts whose messaging window has already closed, use [re-engage messages](https://chatfuel.com/docs/whatsapp/how-to-create-re-engage-messages) instead.

## Or ask the AI Co-Worker [#or-ask-the-ai-co-worker]

Tell it what you want in chat:

*"Turn on follow-ups for clients who stop responding — but only in Instagram DMs."*

It applies the change and confirms what it set.

## When Follow-Ups Are Sent [#when-follow-ups-are-sent]

Follow-ups are triggered when a client goes quiet after an active conversation. Fuely AI waits a set period before sending a reminder message to nudge the client back into the conversation.

## Important Notes [#important-notes]

* **Works across channels** — follow-ups apply to conversations on any connected messaging platform.
* **Respects messaging limits** — Fuely AI won't send follow-ups outside of allowed messaging windows. On WhatsApp, for example, follow-ups must fall within the [24-hour messaging window](https://chatfuel.com/docs/whatsapp/24-hour-messaging-window).
* **Human takeover** — agents can [stop AI and take over the conversation](https://chatfuel.com/docs/ai-features/how-to-stop-ai-during-active-conversations) at any time, including during follow-up sequences.