---
title: "How to Collect Contact Info Automatically"
description: "Fuely AI can save customer details it learns during a conversation — name, phone, email, city, budget, anything you tell it to watch for — straight to the…"
canonical_url: https://chatfuel.com/docs/ai-features/how-to-collect-contact-info
markdown_url: https://chatfuel.com/docs/ai-features/how-to-collect-contact-info.md
last_updated: 2026-08-12
lang: en
site: https://chatfuel.com/docs
llms_txt: https://chatfuel.com/llms.txt
---

# How to Collect Contact Info Automatically

Fuely AI can save customer details it learns during a conversation — name, phone, email, city, budget, anything you tell it to watch for — straight to the…

Fuely AI can save customer details it learns during a conversation — name, phone, email, city, budget, anything you tell it to watch for — straight to the contact card in your [Leads](https://chatfuel.com/docs/leads/leads) pipeline. You choose what to collect with the **Collect contact info** setting on an [automation](https://chatfuel.com/docs/ai-features/automations).

## Set it up in Automations [#set-it-up-in-automations]

1. Go to **Fuely AI** → **Automations**.
2. Open **Main bot** to collect the same details everywhere, or a specific source to collect different details there.
3. Open **Collect contact info** and add the fields you want — each one is a short description of what to capture, for example *"the customer's email address"* or *"which service they're interested in"*.

The AI doesn't interrogate the customer — it fills the fields in naturally as the details come up in conversation. If you want it to actively ask, say so in the automation's **Additional instructions** (for example, "always ask for a phone number before booking").

## Or ask the AI Co-Worker [#or-ask-the-ai-co-worker]

Tell it what you want in chat:

*"Save the customer's email and city from every conversation"*

It adds the fields and confirms what it set.

## Where the data goes [#where-the-data-goes]

Collected details appear on the contact card in [Leads](https://chatfuel.com/docs/leads/leads), visible to your whole team. Your team can also see them mid-conversation when [taking over a chat](https://chatfuel.com/docs/ai-features/how-to-stop-ai-during-active-conversations).

> **Note:** Like every automation setting, Collect contact info is [inherited from Main bot](https://chatfuel.com/docs/ai-features/automations) unless you override it — so leads from one ad campaign can get extra qualification fields while the rest of your traffic keeps the defaults.