---
title: "Can the Bot Send Scheduled Follow-Ups?"
description: "Yes — Fuely AI automatically follows up with customers who stop responding."
canonical_url: https://chatfuel.com/docs/ai-features/can-the-bot-send-scheduled-follow-ups
markdown_url: https://chatfuel.com/docs/ai-features/can-the-bot-send-scheduled-follow-ups.md
last_updated: 2026-09-08
lang: en
site: https://chatfuel.com/docs
llms_txt: https://chatfuel.com/llms.txt
---

# Can the Bot Send Scheduled Follow-Ups?

Yes — Fuely AI automatically follows up with customers who stop responding.

Yes — Fuely AI automatically follows up with customers who stop responding. You don't need to schedule anything manually: enable follow-ups on an [automation](https://chatfuel.com/docs/ai-features/automations) and the bot handles the rest.

## How It Works [#how-it-works]

When a customer goes quiet during an active conversation, Fuely AI sends **two follow-up messages** to nudge them back. The timing is automatic — Fuely AI decides when to send each follow-up based on the conversation context, and you cannot set a custom delay or schedule.

What the follow-ups *say* is up to you: each automation has a follow-up message prompt you can edit, so different sources can nudge customers in different ways.

## Set it up in Automations [#set-it-up-in-automations]

1. Go to **Fuely AI** → **Automations**.
2. Open the automation for the channel or post you want (or **Main bot** to change it everywhere).
3. Open the **Follow-ups** setting, turn it on, and adjust the message prompt if you like.

See [How to Set Up Follow-Ups](https://chatfuel.com/docs/ai-features/how-to-set-up-follow-ups) for the full walkthrough.

## Or ask the AI Co-Worker [#or-ask-the-ai-co-worker]

Tell it what you want in chat:

*"Turn on follow-ups for customers who stop replying."*

It applies the change and confirms what it set.

## Good to Know [#good-to-know]

* Follow-ups work on all connected channels — WhatsApp, Instagram, Facebook, TikTok, and website.
* You can enable follow-ups everywhere via Main bot, or only on some sources.
* On WhatsApp, follow-ups only go out within the [24-hour messaging window](https://chatfuel.com/docs/whatsapp/24-hour-messaging-window). If the window has closed, use [re-engage messages](https://chatfuel.com/docs/whatsapp/how-to-create-re-engage-messages) instead.
* If a human agent [takes over the conversation](https://chatfuel.com/docs/ai-features/how-to-stop-ai-during-active-conversations), follow-ups stop automatically.