---
title: "Can AI Send Videos?"
description: "No. Fuely AI cannot send video files to customers. The AI communicates through text messages only — it cannot attach, upload, or play videos within a…"
canonical_url: https://chatfuel.com/docs/ai-features/can-ai-send-videos
markdown_url: https://chatfuel.com/docs/ai-features/can-ai-send-videos.md
last_updated: 2026-03-16
lang: en
site: https://chatfuel.com/docs
llms_txt: https://chatfuel.com/llms.txt
---

# Can AI Send Videos?

No. Fuely AI cannot send video files to customers. The AI communicates through text messages only — it cannot attach, upload, or play videos within a…

No. Fuely AI cannot send video files to customers. The AI communicates through text messages only — it cannot attach, upload, or play videos within a conversation.

## What to do instead [#what-to-do-instead]

If you want customers to see a video showing how your product works, upload it to a video hosting platform and give Fuely AI the link:

1. Upload your video to YouTube, Vimeo, or any video hosting service.
2. Copy the video link (make sure it's publicly accessible or unlisted — not private).
3. Add the link to your [Knowledge Base](https://chatfuel.com/docs/ai-features/how-to-set-up-knowledge-base) — in the relevant **FAQ** answer, **Catalog** description, or **About** section.
4. Fuely AI will share the link with customers when the topic comes up in conversation.

For example, if customers often ask how your product works, add an FAQ entry like:

* **Question:** How does your product work?
* **Answer:** Here's a short video walkthrough: [https://youtube.com/your-demo-video](https://youtube.com/your-demo-video)

This works the same way as sharing [documents or PDFs](https://chatfuel.com/docs/ai-features/can-ai-send-pdfs) — upload to an external platform, then add the link to your Knowledge Base.

## Tips [#tips]

* Use YouTube for the widest compatibility — most messaging platforms show a clickable preview with a thumbnail.
* Keep videos short (under 2 minutes) for the best engagement in a chat context.
* Double-check that your link works in an incognito browser window to make sure customers can access it without logging in.