---
title: "Why the Mobile App Doesn't Show My Account"
description: "If you installed the Chatfuel mobile app, logged in, and it looks like you're starting from scratch — your existing account data is missing, no conversations…"
canonical_url: https://chatfuel.com/docs/account/why-mobile-app-does-not-show-my-account
markdown_url: https://chatfuel.com/docs/account/why-mobile-app-does-not-show-my-account.md
last_updated: 2026-03-12
lang: en
site: https://chatfuel.com/docs
llms_txt: https://chatfuel.com/llms.txt
---

# Why the Mobile App Doesn't Show My Account

If you installed the Chatfuel mobile app, logged in, and it looks like you're starting from scratch — your existing account data is missing, no conversations…

If you installed the Chatfuel mobile app, logged in, and it looks like you're starting from scratch — your existing account data is missing, no conversations, no settings — the most likely reason is that you have a **Legacy account**, not a Panel account.

## Why this happens [#why-this-happens]

The Chatfuel mobile app only works with the **current platform (Panel)**. If your account was created on [Chatfuel Legacy, it is a separate account](https://chatfuel.com/docs/getting-started/is-legacy-account-same-as-panel-account) from Panel and the mobile app cannot access it.

When you open the app and sign in, it connects to the Panel platform. If you've never set up a Panel account, the app creates a new empty one — which is why it looks like you're starting from scratch.

## How to confirm this is your situation [#how-to-confirm-this-is-your-situation]

* Open Chatfuel in a **web browser**. If you see a drag-and-drop flow builder with blocks, you're on Legacy.
* If the web version shows your data but the mobile app doesn't, that confirms your web account is Legacy and the app is looking at Panel.

## What to do [#what-to-do]

You have two options:

1. **Set up a Panel account.** You can [test the new platform](https://chatfuel.com/docs/getting-started/how-to-test-before-migrating-from-legacy) with a 7-day free trial without affecting your Legacy bots. Once your Panel account is active, the mobile app will show all your Panel data.
2. **Continue using Legacy via web only.** Legacy accounts are fully functional in the browser — just not supported by the mobile app.

## Can I use the mobile app with my Legacy account? [#can-i-use-the-mobile-app-with-my-legacy-account]

No. The mobile app is built exclusively for the current Panel platform. There are no plans to add Legacy support to the app.